Welcome to 1STOPKimLighting by 1STOPlighting.com, your complete Kim Lighting solution. Our goal is to provide you with a complete one-stop Kim Lighting shopping solution for your home, office or construction lighting needs. To learn more about 1STOPlighting and how we do business, please review the frequently asked questions below. If you have a question that is not answered here, please contact customer service.
SHOPPING and ORDERING
What forms of payment do you accept?
Can I cancel an order?
Do you have a print catalog?
How do I know my online order was received by 1STOPlighting?
Do you charge sales tax?
Does 1STOPlighting match competitor’s prices?
How do I become a 1STOPlighting Preferred Customer?
What are your pricing policies?
SHIPPING QUESTIONS
How much will you charge to ship my order?
Do you ship to Hawaii and Alaska? What about international locations?
How long will it take for my order to arrive?
Do you offer express shipping?
I only received a portion of my order. When will the rest of my order arrive?
PRODUCT QUESTIONS
Do you have products that are not listed on your web site?
Do you warranty your products?
Can you guarantee availability of products on your site?
Can you add a (switch/motion sensor/etc.) to a fixture I found on your site?
Does 1STOPlighting carry Hampton Bay lights, fans, or parts?
Can you help me find replacement glass (or other part) for my fixture?
I’d like some more detailed information about a product I saw on your site. How do I find out more?
RETURNS/DAMAGED SHIPMENTS
What is your return policy?
Why do you charge a restocking fee?
Are there any exceptions to the restocking fee policy?
How do I make a return?
I called your toll-free number and was asked to submit my return request in writing. Why do you need it in writing?
What is an RGA number?
I've returned my order without an RGA#. When will my credit be issued?
My shipment arrived damaged or defective. How do I get a replacement?
PRIVACY and SECURITY
What is your privacy policy and how will my personal information be used?
Is my credit card information secure?
CONTACT INFORMATION
Where is 1STOPlighting located?
How can I contact 1STOPlighting?
SHOPPING and ORDERING
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, AMEX, and debit cards that have the Visa or MasterCard logo. Your card will be billed as 1STOPlighting.
Can I cancel an order?
Orders that have not shipped can be cancelled with no penalty. If you need to cancel an order, please contact customer service as soon as possible.
Please Note: Once an order has been sent to the warehouse for packing and shipping, it is considered a shipped order. This may occur 1 day or a few hours prior to shipment. At this late stage in the process, it may still be possible to cancel an order (i.e. prevent it from shipping) and we will certainly try if that is your wish. However, please note that in some cases, it will not be possible to retrieve the order and prevent it from shipping. In these cases, your order will be subject to our return policy.
Do you have a print catalog?
No, we don’t offer a print catalog as our selection is expanding continuously. Our website, with full color photographs of every item functions as our catalog.
How do I know my online order was received by 1STOPlighting?
You will receive an email order confirmation for your purchase. This confirmation will be emailed to the email address you provided during the ordering process. If you do not receive an email confirmation, please contact us.
Do you charge sales tax?
We are obligated by California state law to charge 7.75% sales tax on items delivered to a California address. Deliveries to all other areas are tax-exempt.
Does 1STOPlighting match competitor’s prices?
Yes. Click here to read the details of our Price Match Guarantee.
How do I become a 1STOPlighting Preferred Customer?
Enrolling as a 1STOPlighting Preferred Customer is free and only takes a couple of minutes. Simply complete our online registration form and you’ll automatically receive discounts on all future purchases. Details and other benefits available to our Preferred Customers are listed here.
What are your pricing policies?
We reserve the right to change posted prices at any time. If, through a technical malfunction, we post incorrect prices, we reserve the right to cancel orders placed when the incorrect pricing was posted.
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SHIPPING QUESTIONS
How much will you charge to ship my order?
Orders of $200.00 or more ship FREE to delivery addresses in the continental U.S. For orders less than $200.00, we charge $15.00 shipping and handling per order.
Do you ship to Hawaii and Alaska? What about international locations?
We ship to Hawaii and Alaska. Orders to Hawaii and Alaska do have a shipping surcharge which is displayed during the ordering process. We also ship to Canada. For Canadian shipments the customer is responsible for paying for all duties and custom clearance fees. Currently we do not charge any shipping surcharges on Canadian orders. Contact our customer service team at 1-866-203-5392 to obtain quotes on duties and custom fees. We can ship to other international locations on a case by case basis. Again, contact our customer service team for specific cost information.
How long will it take for my order to arrive?
Before you order, you can see an estimate of shipping time for each item on our website. When you view the detailed information for an item, the delivery time will be listed to the right of the price in the gold shaded area.
After you’ve placed an order, the best place to find the estimated shipping time is by going to our Check Order Status Page.
Most orders are shipped via UPS Ground or FedEx Ground. This type of delivery service usually takes around five business days. Please note that both UPS Ground as well as FedEx Ground are not shipped with a signature required for delivery. If you would like your order to be shipped with a signature required, please note that request in the comments section on your order. Please note that 1STOPlighting cannot be held responsible for missing deliveries once FedEx or UPS indicates that the shipment has been delivered. We do have some fixtures that are too large and too fragile to be shipped via UPS. These large items will be shipped via common carrier (truck) and will generally take 2-3 weeks to arrive.
If you have further questions regarding your order status, please use our order status questions form to request an update on your order.
Do you offer express shipping?
Yes. For items that are in stock, we can arrange for express shipping. If you require express shipping, please state in the comments field of your order that you would like to request rush delivery and understand that additional charges will apply. We will contact you with a price quote for the express shipping and request your authorization for these additional charges.
I only received a portion of my order. When will the rest of my order arrive?
Whenever practical, we ship all items in an order together. However, if you ordered fixtures made by two or more manufacturers, your items will be shipping from different locations and will not arrive together.
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PRODUCT QUESTIONS
Do you have products that are not listed on your web site?
We have access to thousands of light fixtures that are not yet listed on our site. If you are looking for a particular fixture, just fill out our short quote request form and we’ll get back to you with pricing and availability information.
Do you warranty your products?
All warranties on the products purchased at 1STOPlighting are the warranties provided by the respective manufacturers.
1STOPlighting’s sole responsibility and obligation in the event of defective merchandise shall be limited to the repair or replacement of the merchandise and 1STOPlighting shall not be responsible for any other damage or loss, which may be sustained or claimed.
Can you guarantee availability of products on your site?
No. Manufacturers reserve the right to make changes in products offered, materials and construction of their products at any time. Every effort is made to remove discontinued products from our site. All prices and descriptions listed on the web site are subject to change without notice.
Can you add a (switch/motion sensor/etc.) to a fixture I found on your site?
Almost always, the answer to this question is “No.” On rare occasion, we may have fixtures that come with these options direct from the manufacturer. If options such as these are available, they will be listed on the site with the detailed information about the item.
Please note that many fixtures can be fitted with switches or motion sensors by a local lamp repair shop. We’d recommend you contact a local repair shop first, before purchasing your fixture for an estimate of the cost to alter your fixture. Remember, fixtures that have been altered in any way cannot be returned.
Does 1STOPlighting carry Hampton Bay lights, fans, or parts?
No, we do not sell Hampton Bay fixtures or replacement parts. Hampton Bay is a store brand of The Home Depot, Inc.
Can you help me find replacement glass (or other part) for my fixture?
If you have a fixture you purchased from us that needs replacement parts, we’ll be glad to help. Otherwise, we don’t typically deal in replacement parts.
I’d like some more detailed information about a product I saw on your site. How do I find out more?
Just send us a product information request and we’ll be happy to answer any questions you may have.
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RETURNS/DAMAGED SHIPMENTS
What is your return policy?
All returns must be authorized in advance by 1STOPlighting and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued.
Damaged or defective items: We will replace any defective item or item damaged in shipment if you notify us within 21 days of receipt of the item. If you choose to return a defective item without providing us the opportunity to replace it, a $15 shipping and handling cost, any additional expedited shipping charges incurred on your behalf, and a 25% restocking fee may apply to your return.
All other returns: Merchandise may be returned up to 21 days from the date of receiving the order for a refund, less $15 for shipping and handling costs, any additional expedited shipping charges incurred on your behalf, and a 25% restocking fee.
Refunds will only be issued under the following conditions:
1. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Merchandise must be return shipped at customer’s expense.
4. Return requests must be made in writing here.
5. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments which will be subjected to our Return Policy.
All items that were delivered more than 21 days ago are considered FINAL sales and are not eligible for return or replacement.
Why do you charge a restocking fee?
We know the restocking fee is not convenient for our customers, but quite honestly, it is necessary for us to charge the restocking fee to recoup some of the losses we take on returns. The fact is that our supplier charges a restocking fee to us (often in excess of the 25% we charge our customers) and we are passing on a part of it to our customers.
If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs.
Are there any exceptions to the restocking fee policy?
There is no exception to restocking fee on Kim Lighting
How do I make a return?
To start the process, simply complete our short return request form. One of our customer service representatives will then request an RGA number from the manufacturer and provide you with return shipping instructions. You should pack the merchandise to be returned in its original carton, including all packaging materials and accessories. Once you are provided an RGA number and return shipping instructions, please ship the package prepaid via UPS, FedEx or DHL, insured and retain the tracking information in case there is a problem with the return shipment.
I called your toll-free number to make a return and was asked to submit my return request in writing. Why do you need it in writing?
We have found that we get much clearer information from our customers when we provide a simple format in which to submit the information in writing. Also, we are able to work more effectively with our suppliers on your behalf if we have a clear understanding of why you would like to return an item. If you’d like to initiate a return, please click here to complete our return request form.
What is an RGA number?
An RGA (Returned Goods Authorization) number is simply a way for our suppliers to track shipments that are being returned to them. When you request a return, we will contact the supplier, who will issue an RGA number related to your return. We will pass that number onto you to include with your return shipment. No returns will be accepted without an RGA number.
I've returned my order without an RGA#. When will my credit be issued?
We require an RGA# on ALL returns. The RGA# helps identify a package once it is received at the warehouse. If an RGA# is not identified on a return item, we have no way of connecting the item to an order. If you return a product without an RGA#, we cannot issue you any credit as we will not be able to identify it to a specific order.
My shipment arrived damaged or defective. How do I get a replacement?
n spite of our best efforts, occasionally a light fixture will sustain damage in transit. We’ll get replacement parts or a replacement fixture to you as soon as possible free of charge. To help us expedite your request, please call us at 866-203-5392, giving us as much detail as possible about the damaged fixture. Having a detailed description of the problem helps us resolve the issue and get the new parts or a new fixture to you as fast as possible. You will also be required to print, sign and return (by fax or email) a replacement acknowledgement form before we send out your replacement.
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PRIVACY and SECURITY
What is your privacy policy and how will my personal information be used?
1STOPlighting.com is committed to respecting and protecting the privacy of visitors and customers.
We may request information from you to complete your transaction, including your name, address, telephone number, email address, and credit card information. Any information you provide us will only be used to support your customer relationship with 1STOPlighting.com. We do not sell any of the information provided by you to any other institutions.
During the Preferred Customer registration or Checkout process, you may elect to be added to our mailing list. If at anytime you would like to be removed from our list simply contact us and you will be removed immediately.
Is my credit card information secure?
Yes. You may order securely on our SSL compliant secure servers. SSL technology (Secure Sockets Layer) allows us to encrypt sensitive information you provide.
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CONTACT INFORMATION
Where is 1STOPlighting located?
2020 29th Street, Suite 201, Sacramento, California 95817
How can I contact 1STOPlighting?
Call us at 1-866-203-5392 or email to: sales@1stoplighting.com. Our customer service hours are Monday through Friday, 6:00am to 6:00pm PST, Saturdays, 7am to 2pm PST, and Sundays 7am to 12pm PST.
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